Brisbane, Australia

Brett Richards

Marketing and Communications Director

International WaterCentre


Brett is an experienced and award-winning marketing and communications specialist, with more than ten years of experience in marketing management and director-level roles, across a range of sectors, including education, not-for-profit and government, both in Australia and abroad.

He is experienced in developing, implementing and managing high-level marketing strategy and executing tactical plans, and has extensive specialist experience in branding, pricing, IMC strategy, content strategy, full-stack digital strategy and CX. He champions the ‘voice of the customer’ and actively works to embed the principles of superior end-to-end customer experience management in day-to-day business operations.

Brett has lectured in Organisational Behaviour, Marketing, Business Management and Communications in Australia and Canada, for degree and diploma-level programs. He has also presented at conferences internationally on the topics of IMC strategy and SEO (search engine optimisation).

  • MBA (Corporate Governance and Leadership), Queensland University of Technology
  • Graduate Certificate of Arts (Writing, Editing and Publishing), The University of Queensland
  • Bachelor of Business (Marketing and International Business), Queensland University of Technology
  • Certificate (Digital Marketing: Customer Engagement, Social Media, Planning and Analytics), Columbia Business School
  • Certificate (Digital Marketing), ADMA IQ
  • Leadership in the Australian Context: Case Studies in Australian Leadership, ‘Chapter 13: Case: Desley Hargreaves – Senior Social Worker with the Federal Government’, ed. Carol Dalglish and Peter Evans; Tilde University Press, 2007.

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